bk35's Privacy Policy

bk35 ("we", "our", "platform") operates a trusted and secure online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use our website bk35.cam, how we process it, and what steps we take to protect your privacy.

Please read this Privacy Policy carefully before using our services. By registering or opening an account on the platform, you are agreeing to the terms of this Policy. This Policy may be updated from time to time; in that case, we will notify you in a timely manner.

1.What Information We Collect

We collect information in two ways — what you provide directly and information collected automatically while you use the platform.

1.1 Information You Provide

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact details
• Account password (stored in a secured hashed form)
• Payment details — such as bKash, Nagad, or Rocket account numbers
• Documents required for identity verification (where applicable)
• Messages sent to the support centre via live chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system information
• Which pages you visited and how long you stayed
• Information obtained from cookies and similar tracking technologies
• Login times, game play history, and transaction logs

2.Purpose of Data Use

We use your information only for the following legitimate purposes:

• Creating, verifying, and managing your account
• Ensuring deposits and withdrawals are processed
• Providing bonuses and promotional offers
• Preventing fraud and ensuring account security
• Following responsible gaming guidelines and protecting players
• Providing 24/7 customer support in Bengali
• Improving platform performance and resolving technical issues
• Complying with applicable laws and regulations
• Sending relevant offers and updates where you have given your consent

3.Cookies and Tracking Technologies

bk35 uses cookies to improve your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and for security purposes — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyse platform usage patterns so we can improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some important platform functions from working.

4.Data Storage and Security

Protecting your personal information is our highest priority. We apply industry-standard technical and organisational measures, which include:

We retain your information for as long as your account is active and for as long as legally required. Even after an account is closed, we may be legally obliged to retain certain information for a specified period in accordance with applicable law.

5.Data Sharing Policy

bk35 never sells your personal information to third parties. We may share information in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to complete deposits and withdrawals. This information is used solely for processing transactions.
• Service Providers: Our technical and operational partners have limited access to certain information under strict confidentiality agreements.
• Law Enforcement Authorities: We are legally obliged to provide necessary information in the case of a court order or legal requirement.
• Fraud Prevention: Information may be shared with relevant authorities to investigate suspicious activity.

In any circumstance, third parties have no right to use your information beyond the original purpose.

6.International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, we ensure that data transfers are carried out with security measures consistent with applicable law. It is our responsibility to ensure that the data protection standards of the recipient country are comparable to those of Bangladesh.

7.Protection of Minors

bk35 strictly does not provide services to anyone under the age of 21. We verify age at the time of registration and do not knowingly collect information from any minor. If we are informed that a minor has opened an account, we will close that account immediately and delete the associated information.

8.Responsible Gaming and Data Use

Information about your gaming history and behaviour may be used to ensure responsible gaming. If we notice that a player's gaming habits are becoming problematic, we may reach out to offer support. This information is not used for advertising purposes and is not shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

To exercise any of the rights listed above, please contact our support team. We will process your request within a reasonable time. In some cases, it may not be possible to fully delete information due to legal obligations — in such cases, we will inform you of the reason.

9.Changes to the Policy

We reserve the right to update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notification when you log in to the platform. Continued use of the platform after a policy change will be taken to mean that you have agreed to the updated policy.

The "Last Updated" date shown at the top of this page will always reflect the date of the most recent revision. You are advised to check this page regularly.

10.Other Policies

This Privacy Policy applies alongside our other policies. Please read the documents below for complete information:

• Terms and Conditions — General terms for using the platform
• Responsible Gaming — Healthy gaming habits and setting limits
• FAQ — Common questions and answers

11.Contact and Complaints

If you have any questions or complaints about this Privacy Policy, or wish to submit a request to exercise your rights, please contact us. Our privacy team will process your message as quickly as possible.